Frequently Asked Questions
Everything you need to know about our premium loose leaf teas.
How should I store my loose leaf tea to keep it fresh?
To maintain maximum freshness, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. Our airtight tins or resealable pouches are designed to protect the delicate flavors for up to a year.
How long does shipping take within the United States?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days to arrive, depending on your location. You will receive a tracking number via email as soon as your order ships.
Are your tea blends organic or natural?
We prioritize high-quality ingredients and offer a wide selection of certified organic teas. For our flavored blends, we use only natural oils and dried botanicals to ensure a pure and authentic taste experience.
What is your return policy if I don't like a specific flavor?
We want you to love your tea. If you are unsatisfied with your purchase, please contact us within 30 days. While we cannot accept returns on opened food products, we are happy to offer store credit or help you find a replacement blend.
Do you offer samples before I commit to a full size?
Yes! We offer sample-sized pouches for almost all of our tea varieties, which typically brew 4-6 cups. This is a great way to explore our collection and find your new favorite blend.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched from our warehouse, you will receive an automated email containing your carrier tracking link so you can monitor its journey to your doorstep.